Privacy Policy

This Privacy Policy applies to all personal and sensitive information collected by H1 Finance Group (ABN 21 663 687 616).

Introduction

We understand the importance of treating your personal information with respect and confidentiality. Protecting your information is essential to maintaining the trust between you and H1 Finance Group. By handling your information securely and sharing it only with relevant third parties, we aim to build a strong and lasting relationship with you.

This Privacy Policy outlines how we collect, store, protect, and use your personal information to provide you with the financial products and services you need. This includes:

– Mortgage and other financial facilities

While we are not legally bound by the Privacy Act 1988 (Cth), we have voluntarily adopted its obligations, including the thirteen Australian Privacy Principles (APPs) and any registered APP Code, in the management of your personal and sensitive information.

2. Purpose of Collecting Your Personal Information

You may be considering or have engaged H1 Finance Group to assist you with obtaining a personal loan, mortgage, other financial product, or insurance coverage. You may have contacted us directly, through our website, or via a third party such as your financial planner, employer, trustee, or legal representative.

We only collect information necessary for the specific function or activity you’ve requested, which allows us to:

– Provide products and services to you
– Inform you about relevant products and services
– Assist lenders in assessing loan applications

3. Collection and Use of Your Personal Information

3.1 Types of Personal Information Collected
We may collect your name, address, contact details, date of birth, gender, financial details, and other relevant information. For insurance purposes, we may also collect sensitive information such as medical history, lifestyle details, or racial/ethnic background.

3.2 Method of Collection
Information is collected with your consent via phone, email, post, online, or in person. It may also be collected from third parties such as representatives, employers, or public sources. We also use cookies to collect anonymous website browsing data.

3.3 Use and Disclosure
Information may be used to:
– Provide credit assistance
– Inform you about financial products
– Determine eligibility or prepare applications
– Handle payments or respond to requests

It may be disclosed to representatives, business partners, government bodies, insurers, or technology providers with confidentiality maintained.

3.4 Prohibited Use
We do not use your information for unrelated purposes without your consent unless legally required. Government identifiers are not disclosed unless permitted by law.

4. Safeguarding Your Personal Information

4.1 Storage and Protection
Your information is securely stored in paper and electronic forms. We use encrypted storage, physical access controls, restricted staff access, and secure third-party hosting. Data breach response plans and staff education are also in place.

4.2 Retention and Disposal
We retain information only as long as necessary or required by law. Information is de-identified or destroyed when no longer needed.

5. Accessing and Correcting Your Information

5.1 Access Requests
You may request access to your personal information by submitting a written request. Response times vary depending on complexity. Costs may apply only for direct expenses.

5.2 Corrections
If your information is inaccurate or outdated, we will correct it without charge. If we refuse a correction, we will provide written reasons and add a statement of your disagreement to our records.

6. Complaints

6.1 Lodging a Complaint
If you are dissatisfied with the service you receive, we ask that you contact our Credit Representative on the above contact details, and they will try to resolve the complaint as quickly as possible.
If you are unable to resolve the complaint directly with them, we provide an efficient and accessible Internal Complaint Resolution Scheme. Please find below the contact details for our complaint’s officers.

Name: Adam Nelson
Phone: 0422 021 423
Email: adam@rateone.com.au

6.2 External Escalation
If you still unable to have your complaint resolved, then you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). The scheme will be impartial, independent and free for disputants.
Australian Financial Complaints Authority (AFCA)
Licensee’s Membership Number: 45523
Credit Representative’s Membership Number: 96118
Tel: 1800 367 287
Email: info@afca.com.au
Web: www.afca.org.au

7. Additional Collection and Disclosure of Credit-Related Information

7.1 Collection and Authority
We collect credit-related information to assist with finance applications. You authorise us to act as an access seeker with CRBs and disclose necessary information to prospective lenders.

7.2 Entities We May Share Your Information With
Includes CRBs, credit providers, your representatives, government bodies, service providers, guarantors, employers, investors, and verification providers.

7.3 Access and Retention
You may access or correct your information at any time. Information is retained for at least 7 years.

7.4 Consequences of Withholding Information
If you do not provide required information, we may be unable to proceed with your application or services.

7.5 Consent
By using our services, you agree to our collection, use, and disclosure of personal and credit-related information as outlined.